Refund policy

Last updated: 28 September 2026

Cancel anytime

You can cancel your subscription at any time from your account page (Manage billing). You keep access until the end of the period you’ve paid for. Cancelling does not by itself refund the current period.

30-day money-back guarantee

If StockYears isn’t right for you, email support@stockyears.com from your account email within 30 days of your first payment and we’ll refund it in full, provided that: you have made fewer than 10 data exports (Excel or CSV) on your account, and you haven’t received a refund from StockYears before.

Refunds go back to the original payment method, usually within 5-10 business days. Access ends when the refund is issued.

Digital content and your right to cancel (UK and EU customers)

StockYears gives you immediate access to digital content. At checkout you ask us to start your access straight away and acknowledge that your statutory 14-day right to cancel ends once you start downloading data. Our 30-day guarantee above applies in addition to your statutory rights.

Lifetime plans

The same 30-day guarantee and conditions apply. A refunded lifetime purchase frees up its place for another buyer.

Payments

Stripe processes payments as our merchant of record and handles applicable taxes.